Forum Discussion

flossy1611's avatar
flossy1611
6 years ago

Game won't load after downloading Sims 4 Cats and Dogs?!

Hi, After some help please. I've downloaded the Sims Cats and Dogs today through Origin and since downloading when I try to open Sims 4 the screen goes white and does not load the game. Some of th...
pc
MoonYuzuki's avatar
MoonYuzuki
6 years ago
@DeathDog08gaming I got rid of most of the files in the mods folder because they broke in game and I downloaded the newest patch for MCCC. For graphics I set it on medium for sims low for background.
kreatora's avatar
kreatora
Hero (Retired)
6 years ago
@MoonYuzuki

Could you inform me what graphics card you have exactly? I suspect from the description of this laptop that it is not a dedicated card but an integrated Intel chip. 4 GB RAM is not too much if you have a weak integrated graphics card because it will consume most of this RAM memory without leaving too much memory for the game. It will cause that your sim will wait a while before taking any action, and the task queue will expire quickly. After downloading Cat and Dogs computer may not turn on at all with such a card.
Have you downloaded the latest graphics drivers for this card after purchasing this laptop? Do you have all Windows updates? This could be known from DXDiag but I see you have a hard time doing it.
  • MoonYuzuki's avatar
    MoonYuzuki
    6 years ago
    @kreatora I have my windows updated but not the ghaphics cards.If I need to get that updated too I'll go to the intel driver website.
    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      6 years ago

      @MoonYuzuki  It would help to see a dxdiag on your computer.  You can run one and attach it to a post:

      https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

      I agree, 4 GB RAM isn't a lot these days, and it's not really enough for Sims 4 to run properly.  But you shouldn't be getting a white screen at launch—low memory will usually cause lag and crashes.  This could definitely be a graphics card driver issue, even if it's updated; or it could be something else.  A dxdiag will cover a lot of possibilities at once.

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