Game won't load after downloading Sims 4 Cats and Dogs?!

@flossy1611   Your graphics unit is integrated into the cpu chip. Typically these are low performers for 3D graphical games. Your computer shows 112Mb of dedicated video memory and the minimum requirement for this game is 128Gb dedicated video memory. I know there isn't much difference but that is the way the video system works. There is no way to change this as it is part of the design of your computer.  While having below minimum specs does not mean the game won't play - what it does mean even if the game does work it may stop working at any time for no apparent reason.

@MoonYuzuki  It would help to see a dxdiag on your computer.  You can run one and attach it to a post:

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

I agree, 4 GB RAM isn't a lot these days, and it's not really enough for Sims 4 to run properly.  But you shouldn't be getting a white screen at launch—low memory will usually cause lag and crashes.  This could definitely be a graphics card driver issue, even if it's updated; or it could be something else.  A dxdiag will cover a lot of possibilities at once.

Is this it?

@MoonYuzuki  Yes, that's exactly it, thanks.

There are a few different issues in your dxdiag.  The first is that Windows is failing to update.  Please try to run any pending updates manually.  Click the Windows icon in the lower left corner of your screen, select Settings > Update & Security, and click the button to check for updates.  If there are a number of them pending, it may take several tries to run them all, so be sure to keep clicking the button until Windows doesn't find any more updates.

It's also a good idea to run a couple of checks on your Windows system files.  Here's how:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
• Post the message you receive here

Now try launching Sims 4 a couple of times.  If it doesn't work, move your entire Sims 4 game folder out of Documents\Electronic Arts and onto your desktop, and try again.  (This will create a clean folder with no content; please don't add anything to the folder until you've tested a couple of times.)  If the game won't run even with a clean folder in place, please run another dxdiag; I want to see whether there are any new errors.