Game wont start
I've been having issues with my game fully starting. When clicking on it, the screen will temporarily flash white and then display the message "Can't run The Sims 4 with the video card in this system...
Forum Discussion
sd006 Again, you can only repair a Steam install in Steam.
What happens now if you try to play Sims 4? Are you getting the same error, or a different one, or none at all? I'd also like to see any new system errors related to your trying to launch the game. Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent attempt to open Sims 4. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
puzzlezaddict I'm getting the same error, and heres the error:
Source
The Sims™ 4
Summary
Stopped working
Date
5/30/2025 4:14pm
Status
Report sent
Description
Faulting Application Path: C:\Program Files (x86)\Steam\steamapps\common\The Sims 4\Game\Bin\TS4_DX9_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_DX9_x64.exe
Application Version: 1.114.46.1030
Application Timestamp: 67fd88f9
Fault Module Name: MSVCP140.dll
Fault Module Version: 14.29.30153.0
Fault Module Timestamp: 653aa208
Exception Code: c0000005
Exception Offset: 0000000000013080
OS Version: 10.0.26100.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 2b58
Additional Information 2: 2b588542b160fad8734c2c7293bbdd59
Additional Information 3: 486a
Additional Information 4: 486a84b019f9838ed5e997481f22c066
Extra information about the problem
Bucket ID: 98fb982901749d0b23c73150797eb9ff (1425162028791544319)
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- EA_Cade11 months ago
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