Forum Discussion

amrenthebat's avatar
amrenthebat
5 years ago

Gameplay crashes

My sims game won't let me actually play the game, it will let me do things in CAS and in the map, but playing a household makes it crash. I took out my mods and it still did it, I've reinstalled and ...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
4 years ago

@amrenthebat  Then you can try the site I linked.  I don't know why the Media Creation Tool isn't working, but that just suggests even more strongly that there's a fundamental issue with Windows that needs to be addressed.

amrenthebat's avatar
amrenthebat
4 years ago
@puzzlezaddict so what I did was I downloaded it from the website and then I mounted it and clicked setup, and then something from Windows opened. It told me I couldn't install it from safe mode though.
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @amrenthebat  The idea, at least at the moment, isn't to install a new version of Windows.  It's to use the Windows image you downloaded as a source for DISM.  It's the part in this link:

    https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

    under Fix Windows 10 recovery image" towards the bottom of the page.  The instructions provided show how to create an ISO using the Media Creation Tool, but you now have an ISO from another source you can use instead.  So you're mounting the ISO, as you did, then entering this into DISM:

    DISM /Online /Cleanup-Image /RestoreHealth /Source:X:\Sources\install.wim

    where the X after Source is the drive letter that the ISO was given when you mounted it.  Be sure to leave all the other punctuation intact.

  • amrenthebat's avatar
    amrenthebat
    4 years ago
    @puzzlezaddict I typed in DISM /Online /Cleanup-Image /RestoreHealth /Source:E:\Sources\install.wim, but it says the source files can't be found. I tried replacing sources with the name of the CD drive but that didn't work either. Do I need to replace it with something else?
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @amrenthebat  And this is with the installer you downloaded still mounted, as shown in a File Explorer window?

    I'm sorry, but I don't really know how else to help here.  Windows won't let you repair it using any of the methods I know, and the only other approach I can think of is to do a clean install, as in, wipe the drive and start fresh.

    You could try resetting the laptop instead, if you're able, but that would amount to the same thing except you'd start with a slightly older version of Windows rather than the newest one.  Either way, you'd be erasing all your data, although of course you could reinstall any apps (including Sims 4), and you could store your personal files on an external drive or in the cloud and restore them afterwards.

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