Gameplay Freeze
My sims 4 keeps crashing on load and then freezes after only about 5 minutes or less of gameplay causing me to have to hard restart my entire laptop. I have no mods.
Forum Discussion
@jessmorrow Please move your entire Sims 4 game folder out of Documents\Electronic Arts and onto your desktop. When you launch the game, a clean folder will be created with no content. Don't add anything to it, just see whether you can start a new save and play for a bit without any crashing. (Your saves and other content will be intact in the old folder but not read by the game.) Let me know how it goes.
If you still get a crash, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Also now my cheats don’t work
@jessmorrow If your computer is a pc please post your computer's dxdiag as per the instructions above. Once you have a txt file on your desktop attach that file to the paper clip in the lower right of the forum response window. thank you
add: a dxdiag is a utility in Windows that will list your pc hardware and drivers and other associated info. No personal data is listed - just hardware and operating system info.
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