ClaireLuella Does your computer have a newer high-end Intel processor? I'm specifically asking about an i7 or i9, 13th- or 14th-gen, K-series CPU. If you don't know, the technician who's looking at the computer will. I ask because on these computers, a default motherboard overclocking setting is often the reason Sims 4 keeps crashing.
Point is, if you have an affected CPU, ask the tech to update the BIOS, and if that doesn't help, to disable CPU Turbo Boost in the BIOS settings. It's sometimes called something slightly different, but it'll be there somewhere under Advanced settings, at least on any desktop with a motherboard that supports overclocking, and on some high-end laptops too. But updating the BIOS is the first step since it does help some of the time.
Hi there Puzzle Addict!
okay, so the technician gave up and sent me home with my laptop :/ My next option was going to be to take it to HP. One of the other technicians I spoke to said it could be the IC or the SSD, but they didnt have the equipment to check and suggested I take it in to HP.
In the meanwhile, see attached the DXdiag. My BIOS is F 19 - looking on the net I see some people have had trouble with the update to this causing crashes but I don't think mine has ever changed (to my knowledge). Maybe thats the problem? The laptop is pretty old now, maybe like 5 years?
Anyhoo, LMK if you have any suggestions from the DXdiag? my brother looked at the last crash and last exception file and mentioned this, which could possibly point back to the Onedrive issue... even through ive moved everything to the external D drive now.
He mentioned this:
Exception occurred while attempting to populate a repeated field: (EncodeError: Message is missing required fields: [b'accountid']) Traceback (most recent call last):
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