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BunbunAres's avatar
BunbunAres
Rising Newcomer
2 months ago
Solved

Get to Work Pack Missing

So when I first downloaded sims 4 a couple of months ago with the EA app it came with the "Get To Work" add-on. This week I was trying to boot up my game and it was telling me I have a conflicting in...
ea app
expansion packs
updates
  • EA_Solaire's avatar
    EA_Solaire
    2 months ago

    Hi all,

    Please first verify that your Xbox Ultimate membership is currently active. If your membership is active, please try launching The Sims 4 through the Xbox PC app- once you've launched through Xbox PC, you should be able to play via EA app again.

    If you still have issues once you've tried this, please let me know! 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 months ago

Hi all,

Please first verify that your Xbox Ultimate membership is currently active. If your membership is active, please try launching The Sims 4 through the Xbox PC app- once you've launched through Xbox PC, you should be able to play via EA app again.

If you still have issues once you've tried this, please let me know! 

  • adrian-131191's avatar
    adrian-131191
    Rising Newcomer
    2 months ago

    I am having this issue and have tried the above soultion didn’t work still can’t play,

    i played via Xbox app as suggested and my ultimate subscription is active 

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