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IncomingNazgul Sims 4 uses DirectX 9 or 11, depending on the graphics card and user settings. So while DX12 is installed on your computer, and any system with Windows 11, it's not relevant to the game.
I don't see any obvious explanation in your dxdiag for the lag. Do you use a third-party antivirus? If so, try disabling it, temporarily of course, to see whether it helps loading times. If it does, you can set exceptions for TS4_x64, TS4_DX9_x64, and TS4_Launcher_x64, or the Bin folder they're in.
Even if you don't think you have an antivirus running, please check in case one came pre-installed on your computer.
If that doesn't help, please create a new admin Windows account and try playing there. Make it local, as in, don't link it to your Microsoft account or any email address. You'll be able to launch Sims 4 without reinstalling anything, but your saves and other data won't be available. The idea is to see whether some setting in your main account is the problem here.
I have just been able to work out what the issue was with the game taking so long to load. Basically when I set up my new computer and linked my OneDrive account, I did have a Documents/Sims 4 folder in the cloud which downloaded onto my new computer, so I did have Sims4-related data from the old computer. Once I sorted that out, the game launches smoothly and I have no more problems with the Gallery either! So that's one issue resolved.
However I still have the issue with the graphics card not being recognised. Any idea on how to go about this please?
Many thanks for your help, I greatly appreciate it!
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