Forum Discussion

Anonymous's avatar
Anonymous
8 years ago

grayed out llama

I have this grayed out llama that stops me from placing a family in a lot, i tried to disable my mods but it still won't help
pc
crinrict's avatar
crinrict
Hero+
8 years ago

Hi @michmost

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out slot_00000001.save which is the autosave)
  • Custom content like clothing, hair, skins, make up ....
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

  • Anonymous's avatar
    Anonymous
    8 years ago
    Crinrict, does this also work for Mac? I’m not really sure what any of that means

    I am so frustrated. I just bought the pets expansion pack and when I opened the game and hit the play button, there is a picture of a gray llama and it says I have no funds. It will not let me load a previous house or play off a previous game. I have shut down my Mac and restarted and even repaired the game and all expansion packs through origin. Please help!
    • crinrict's avatar
      crinrict
      Hero+
      8 years ago

      Sounds like a mod issue and yeah, above should work for mac as well. 

      • lxceberry's avatar
        lxceberry
        5 years ago

        I have the same issue. I have a save file and my main family is replaced with a gray llama icon and I can't enter the household. I tried uninstalling my more traits mod, thinking that was the cause, but it still isn't working, and Idk what to do.

        I also really don't understand technology :/

        @lxceberry omg I'm panicking, I tried removing all my mods and it won't work 😓

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