kalea1234567890 The issue may be that you're playing on a Surface. Please try changing the two settings in this post from bibliomak:
Sims 4 Crashing/Freezing/Lag, Surface Pro 3/7 | EA Forums - 11836525
If that doesn't help, try playing with your computer offline. You can sign into the EA App and put it in offline mode, then disable wifi before pressing Play.
While troubleshooting in general, it may help to force the game to load in windowed mode—at the very least, you should be able to interact with the Task Manager or reach other buttons on the screen. Open Options.ini, in Documents > Electronic Arts > The Sims 4, search for fullscreen , and set it to 0 (zero).
