Haven’t been able to play in days
So after the newest patch update I was able to play just fine! So I know it’s not my mods! But since the 28th of October I have not been able to even get past the launching game screen on the ea app!...
Forum Discussion
capellis You can simply drag the contents of the old saves folder to the new one. Make sure your saves are directly inside the new saves folder, not in a subfolder, or the game won't read them. And if you get a message about conflicting names, cancel the move, remove the new saves from the new folder, and then move the old saves again.
CCherAcc Please install the newest driver Nvidia offers for your GT 720M GPU (THIS IS ONLY FOR THIS PARTICULAR PERSON; DO NOT INSTALL IF YOU ARE ANYONE ELSE):
https://www.nvidia.com/en-us/drivers/results/
Run the installer as an admin: right-click the download and select "Run as administrator." Restart the laptop afterwards and before trying to play.
Additionally, restart before you want to play Sims 4 in general, and don't open any other apps. Your laptop's 4 GB RAM is technically enough for Sims 4, but only barely, and anything else running would be eating resources that the game needs for itself. If this alone isn't enough, please see my post immediately above this one for how to use the Task Manager to shut down apps that might be running in the background on startup. This can help free up critical resources for your machine.
AxeTheFish I don't know anything about troubleshooting in Linux, unfortunately. The clean user folder is about as helpful as it is in Windows and macOS though, so try that if you haven't already.
compita273 The Sims 4 folder would only regenerate if the game started to load. If it IS starting to load and you don't see a new folder, you're looking in the wrong location. Check all of these:
C:\Users\your username\Documents\Electronic Arts
C:\Users\your username\OneDrive\Documents\Electronic Arts
C:\Users\Public\Documents\Electronic Arts
Having said that, your laptop's graphics driver is crashing. So please do a clean uninstall and reinstall of the driver, as described here:
This is the newest driver Intel offers for your processor and graphics chip (get the .exe version):
Run the installer as an admin: right-click the download and select "Run as administrator." Restart the laptop afterwards and before trying to play. If this doesn't help, post a new dxdiag.
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For anyone else reading this, please try the suggestions in my FIRST reply to this thread. If they don't help, please post a dxdiag. If you already replied to this thread and I haven't replied to you, it's because you didn't give me enough information about what you've tried, or a dxdiag, which means I don't have enough info to help. Provide that and feel free to tag me, and I'll get back to you. Or better yet, create your own thread so your posts don't get lost in the noise of this one.
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