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jessyjessicax's avatar
jessyjessicax
9 months ago
Solved

help games wont load

can someone please help why my game wont load or if it does it crashes. i do tried everything to fix it. i removed mod, repair games. unstail it and ea and restall but nothing work. when i open it say it open when i try click on icon ea say game open have a good one but it not loaded or any where to be seen. thank you

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    9 months ago

    @jessyjessicax  Your new dxdiag lists a few crashes of the graphics driver, or one of them anyway.  So please update the Nvidia driver.  Go here:

    https://www.nvidia.com/en-us/drivers/

    Choose GeForce, 10 series (notebooks), 1050, Windows 11, and download the Game Ready Driver.  Run the installer as an admin: right-click the download and select "Run as administrator."  Choose the Custom (not Express) install method, and check the box to perform a clean install.  Restart afterwards and before trying to play.

    Please continue to test with no mods or custom content, at least for now.

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    9 months ago

    @jessyjessicax  Your dxdiag is missing a lot of information because it crashed while running, twice.  So please run a couple of basic checks of your Windows system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
    • Post the message you receive here

    Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

    Test the game, and if it doesn't work, move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  This will remove (but not delete) your saves and other user content, which is fine for the purposes of this test and can be addressed later.

    If this doesn't help, please post a screenshot of any error message you see.  Please also post a new dxdiag.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    9 months ago

    @jessyjessicax  Your new dxdiag lists a few crashes of the graphics driver, or one of them anyway.  So please update the Nvidia driver.  Go here:

    https://www.nvidia.com/en-us/drivers/

    Choose GeForce, 10 series (notebooks), 1050, Windows 11, and download the Game Ready Driver.  Run the installer as an admin: right-click the download and select "Run as administrator."  Choose the Custom (not Express) install method, and check the box to perform a clean install.  Restart afterwards and before trying to play.

    Please continue to test with no mods or custom content, at least for now.

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