HELP! Sims 4 Constantly Crashing!!

melagigante  Thanks for the extra info, and let me know if you need any more help.

puzzlezaddict  Thank you for your helpfulness, however the game crashed even with the settings in the picture in my previous post, now I only changed the sims resolution from HIGH to LOW and played for two hours without crashing, let's see if these are the right settings. Although I feel like I'm back to 2014 😁

melagigante  Please test again after yesterday's patch, just to see whether it makes any difference.

In general, you should be able to run Sims 4 on ultra settings at 1920x1080.  If you can't, that means something else is wrong, although what exactly that is could be difficult to figure out.

The next step here would be to use a hardware monitoring app to see whether your CPU or GPU is overheating, especially given the age of the system.  I like hwinfo, which lists a LOT of data, but you can ignore most of it for now and focus on only the temperature readings.  Open it before you start playing Sims 4, choose Sensors Only, and check on it when you're done playing (or when the game crashes).  Let me know how hot the CPU and GPU cores get: they shouldn't be above around 90º and 75º, respectively, although a bit more is okay if the temps are stable.

Lowering the in-game settings reduces the load on your hardware, of course, but only if the hardware can't generate higher framerates to compensate.  Sims 4 has a cap of 200 fps, so if you were getting, say, 80 fps on ultra, you might get 120 fps on high (just an example, not actual data) with the hardware working just as hard as before.  That's why it sometimes only helps to lower settings drastically.

I downloaded hwinfo, then I set sims4 ultra settings at 1920x1080, after a while the game crashed and the computer stayed on, but the screen remained black. I turned the computer back on and now I've tried to include the file .CSV created by hwinfo, but Ea forum does not let me attach the .CSV file 😒

I installed the new patch I downloaded hwinfo, then I set sims4 ultra settings at 1920x1080, after a while the game crashed and the computer stayed on, but the screen remained black. I turned the computer back on and now I've tried to include the file created by hwinfo, but Ea forum does not let me attach it 😒

melagigante  You'd need to upload the file to a third-party filehosting site and link it here.  Please also post a new dxdiag.  The black screen sounds different.