Help! Sims 4 Crashing at every loading screen

I have no idea how to fix my game. I can play and go to the main menu at first, even select a household. But when ever i want to download a huge lot from the community or travel with my sim (usually after 5 min of playing). It crashes when the various loading screens start to glitch. I've worked hours into my game and I don't want to reboot and lose all my files. I have no mods but all the expansion packs. I've already uninstalled and reinstalled Sims 4 once; it didn't help the problem.

crinrict
10 years ago
You only have a 32 bit operating system and your graphics chip is under min specs.

What graphics settings are you playing on ?

Could you check on your RAM usage while you travel ? Check how much RAM the Sims 4 process uses. If it goes over 1.7 GB, it's an out of RAM crash and the only option is to either start a new save game or upgrade to a 64 bit Operating system.

7 Replies

crinrict
Hero+
10 years ago
Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

You can attach the txt file to your post directly.
Anonymous
10 years ago
Update:

Deleted all cache's listed from: http://www.carls-sims-4-guide.com/help/cache.php

turned Laptop mode ON

Origin is Offline

Updated graphics card drivers

-----

Now trying MrsFlynn's list of tips: General Crashing Issues reply #35

http://www.carls-sims-4-guide.com/forum/index.php?topic=21899.msg408903.html#msg408903

trying a CC cleaner
DxDiag.txt74 KB
crinrict
Hero+
10 years ago
You only have a 32 bit operating system and your graphics chip is under min specs.

What graphics settings are you playing on ?

Could you check on your RAM usage while you travel ? Check how much RAM the Sims 4 process uses. If it goes over 1.7 GB, it's an out of RAM crash and the only option is to either start a new save game or upgrade to a 64 bit Operating system.
Anonymous
10 years ago
While loading the game the stats rise to roughly:

CPU (30%) 24.0%

Memory (88%) 1,210.0 MB

Disk (99%) 7.1 MB/s

[they rise and fall at different rates; but this was the max stats i got from loading the game, playing the game, loading a household, and trying to travel]

While traveling it crashed; all low graphics settings.

the CPU score and Memory are constantly highlighted orange (Memory darker than CPU), but while loading the Disk flashes red

I tried traveling twice and it worked the first time but the second time the Memory was already at 88% and 1,170.0 MB and crashed. CPU and Disk were at reasonable ranges when this occurred.

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This is my college laptop, we have a desktop with 64bit and probably at better graphics card.

How hard would it be to transfer the Sims 4 games, expansion packs, and gallery memory to another computer?

I bought the game and all the packs online through origin.

Would i be able to keep the Sims 4 on my laptop and just play a new game at a smaller scale?
crinrict
Hero+
10 years ago
You can move this folder to your desktop computer: documents\electronicarts\thesims4\ and then you'll have all your content there but you will need to reinstall the game (which means re-downloading the game through Origin unless you still have the installed files in programs(x86)\Origin_Games\thesims4 (path may vary depending on your installation). If you move that folder over, you might not need to re-download the whole game.

To see if a new save game works better, just click on the little plus sign in the upper right corner of your main screen.
Anonymous
10 years ago
I backed up my old game files until I can get a better gaming desktop ready.

Until then I deleted the old files and started a new game file; I also deleted all unnecessary households and the game runs fast and smooth!

Thank you for your help 🙂
crinrict
Hero+
10 years ago
You're welcome :D