Community ManagerHey D3viantBrat13,
Sorry for the concern here. Just to clarify, is it possible this pack was added to your account through an Xbox Game Pass or EA Play subscription, or was this purchased separately?
If this was purchased separately and is no longer showing up, it would be best to contact support directly so they can take a closer look at the account including discussing any details we wouldn't be able to address here on the public forums. Thanks!
Game Pass would be linked to Xbox. I said PC. And I don't know what an EA subscription would have to do with it, considering I have to use the EA app for my bundles of Sims 4 EPs when I purchase them. So that answer would be, yes, obviously I went through the EA app for my purchases?? I was looking for a way to contact your support directly. So thank you.
