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LMoss2410's avatar
LMoss2410
Newcomer
2 days ago

Sims 4 won't run properly

I had a PC that is above the required Sims 4 specs by a good shot, home built, sims 4 kept on crashing during game play.

I do not use MODs and never have. 

I tried uninstalling EA, and all of the officially licenced packs I have, but ti did not help.

The crash codes I put into Chat GBT and tried everything suggested. 

I took my whole PC to two repair shops incase it was a hardware issue, however the whole PC and each individual part worked well. They even wiped my windows and reinstalled everything but nothing has helped. 

I was so sick of it, I have now bought a brand new prebuilt PC, again well above minimum specs, and STILL SIMS 4 CRASHES DURING GAMEPLAY. 

I don't know what to do anymore, I can't get in touch with EA even though I'm sure it much just be a corruption within my account or purchased games. 

crashing
ea app
expansion packs

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 day ago

    LMoss2410​  Please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    It is possible that the same issue is affecting both of your computers.  For example, maybe you've used the same software (antivirus, Razer apps, anything really) on both, or both systems had a high-end Intel CPU.  It's almost certainly not an account issue, as those might prevent the game from launching but wouldn't trigger a crash during the run of play.  And if you can install your DLC, you get the same version of that DLC as everyone else.

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