Forum Discussion

Hjortborg's avatar
Hjortborg
4 years ago
Solved

HELP sims 4 random shutdown/crash

Game have started to randomly crash,no error message or anything i just freezes for 1-2 seconds and then shut down to desktop. Before this started happening I have played without issues for months on...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    4 years ago

    @Hjortborg  Please do all of this, together, to be as thorough as possible:

    • Move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop so the game can spawn a new one; don't add anything to the new folder.
    • Clear Origin's cache and repair the game: open your Origin game library, right-click on the Sims 4 icon, and select Repair.
    • Put Origin in offline mode before trying to play.
    • Before launching the game, go through the Task Manager's background services list and close any other processes that don't absolutely need to be running, for example Discord or RGB control software.

    If you get another crash, let me know what was happening in-game at the time and how long you were able to play before it crashed.

puzzlezaddict's avatar
puzzlezaddict
Hero+
4 years ago

@Hjortborg  Please do all of this, together, to be as thorough as possible:

  • Move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop so the game can spawn a new one; don't add anything to the new folder.
  • Clear Origin's cache and repair the game: open your Origin game library, right-click on the Sims 4 icon, and select Repair.
  • Put Origin in offline mode before trying to play.
  • Before launching the game, go through the Task Manager's background services list and close any other processes that don't absolutely need to be running, for example Discord or RGB control software.

If you get another crash, let me know what was happening in-game at the time and how long you were able to play before it crashed.

  • Hjortborg's avatar
    Hjortborg
    4 years ago
    @puzzlezaddict I did all theese steps and it did not help, uninstalled orgin and sims and installed again and repeated theses steps, now it works but all my expansions was lost, so i went online on orgin and all stuffis back and working fine so far, played for like 4 hours before without problems 🙂 thanks so much

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.51,811 PostsLatest Activity: 19 minutes ago