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ij39kzli80d9's avatar
ij39kzli80d9
7 days ago

Hi simmers!

So today I got a new pc (I had a laptop before but it broke so I got a new pc) when I downloaded Ea it was like 11 am. After it download I redeemed a pack. I was so happy that I could play again after 2 yrs Making the characters was good no Issues but when I was finished w the characters I brought a house and then it started glitching. I tryd many options like repair the game(I tried it 4 times) didn’t work or look into the mod  folder. There was only resource. I just wanted to play sims again after 2 yrs 😔

pc

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    7 days ago

    @ij39kzli80d9  Did you bring over any data from your old computer, or download anything at all not directly from EA (mods, files for ConfigOverride, etc.)?  If so, please move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop and try again to play.  This will remove, but not delete, your previous content, including the sims you made.  Everything can be restored later, but for now, just test a new save.

    If that doesn't help, please run a dxdiag and attach it to your reply.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 hours ago

    ij39kzli80d9  Then I'd like to see a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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