How do I change the game from 64 bit to 32 bit?

@qpka8slq1eid  Your computer is significantly below the minimum requirements for Sims 4.  I'm not sure there's much you can do here, unfortunately.  The graphics chip doesn't have a newer driver, and the 3 GB RAM is extremely limiting in Windows 10.  You can upgrade the memory if you can find supported modules, but I'm not sure it's worth investing any money into this machine given its age.

Without spending money, the only suggestion I have is to increase the size of the page file.  Here's how (option one):

https://www.tenforums.com/tutorials/77692-manage-virtual-memory-pagefile-windows-10-a.html#option1

Set the minimum to 12288 and the max to 16384, and restart the computer.

@Annalisetteo11  Access to your dxdiag is restricted.  Please either change it so that "anyone with this link" can read it, or attach the dxdiag to a reply here.

yes. i have this issue to. i have the same problem now. i have 64 bits but in the game it says i have to change to 32 bits which i can’t do. is there another option u can help?

@hanafadzil  Please run a dxdiag and attach it to a reply here.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Hi, here's the screenshot, and dxdiag.

@dxx83ocf00mb  Your first screenshot shows that almost all system memory is in use.  That's not surprising with only 4 GB RAM installed, and a bit of that set aside for the integrated graphics chip.  It's probably also the source of the error.

You can still play Sims 4, but I would suggest not running anything alongside the game, to keep as much memory available as possible.  Additionally, open the Task Manager's Startup section and disable any apps that don't need to be running all the time.  Only a few do need to start with Windows: the Intel graphics software, Windows Defender or whatever antivirus you use, that kind of thing.  Everything else (Edge, the EA App, random update services) can stay closed until you open them manually.

When you're ready to play Sims 4, restart your computer immediately beforehand, and don't open anything aside from the game and the EA App.  Let me know how it runs.