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EmoNekoMomo's avatar
EmoNekoMomo
Rising Newcomer
3 hours ago

EA app and steam refuses to launch the Sims 4

I'm unsure whats going on. 

The game when I launch from Steam says Preparing game and then just closes the window. If I an not IN the window it turns around and says that i dont have permission to play the game as someone else owns it, which is odd as my friend bought it for me but it is all on MY steam account.

 

I can launch sims if I only install it through EA app, but then there are none of my packs on it. It refuses to take my steam into account.

 

tried:

  • Used CCleaner .
  • Restarted computer several times (after every change) 
  • Tried running as administrator both EA app and game from folder. 
  • Installed latest windows update. 
  • Verifying files in steam. 
  • Allowed through antivirus
  • Closed razer and nvidia to avoid issues
  • This: https://forums.ea.com/discussions/the-sims-4-technical-issues-pc-en/update-11-424---sims-game-wont-open-and-returns-to-ea-app-homepage/5008196
  • https://www.youtube.com/watch?v=DIfpnh9MOOI  or this one https://youtu.be/33M1QJy0Ei0
  • Unlinked and relinked my EA
  • Updated all drivers
  • Checked issues in reliability monitor - none found

Dxdiag is attached 

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