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jtholecek's avatar
jtholecek
Rising Novice
9 months ago

how do i load the sims 4 game on my pc. ive tried everything

My game is not loading, and I don't know why. I don't know if it is my mods that are not allowing me to play my game at all or if it is something in the system that is causing my game to not load or what. I need help figuring this out.

1 Reply

  • @jtholecek  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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