How do I restart the game after getting free Holiday pack?

@Danii737  If you have the CAS Demo installed, please see this thread:

https://answers.ea.com/t5/Technical-Issues-PC/EA-App-claims-packs-are-installed-yet-they-are-not/td-p/12126024

Otherwise, please let me know whether you own any content through Steam.

How do I get to the pack file? And no I don't own anything on Steam

@Danii737  Do you have the CAS Demo installed?  And when you say "get to the pack file," what exactly do you mean?

Yeah I have the CAS Demo installed and in that thread you posted above it says I need to remove the 'pack file', but I don't know where to find that and I also don't know what that is

@Danii737  Okay, I see.  You're actually looking for the folder, not the file, for the pack that doesn't show up.  The holiday pack's folder is labeled FP01, as in, Free Pack number one.

As for where to find it, it'll be wherever the CAS Demo is installed, so probably something like this:

Program Files (x86)\Origin Games\Sims 4 CAS Demo

Alright I'll check it later and I'll let you know if it worked

Okay so i searched for FP01 in my files and it showed these three do I delete the first one or also the second one or do I only delete the second one as both look similar except the second also has 'installer' in the name and also 'DLC'

I deleted the FP01 folders, but now it says I can't change the name of the Sims 4 Create A Sim Demo folder, because it says I have the folder or file opened in another program :/ What would happen if I completely deleted everything related to the demo? 

@Danii737  Open the Task Manager and make sure the EA App isn't running, and also the EABackgroundService, which would be listed under background processes.  If you find either one, right-click and End Task.

If you delete the CAS Demo, you won't be able to reinstall it.  Maybe that matters to you; maybe it doesn't.