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danidejar's avatar
danidejar
2 years ago
Solved

How to get Sims 4 Digital Deluxe Upgrade bought on Steam into the EA app

I bought the Digital Deluxe Upgrade for the Sims 4 on Steam, as well as some other DLC. I also bought some DLC physically from Walmart. The code to redeem the Walmart purchases needed to be entered i...
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @danidejar  Yes, in your second screenshot, the EA App is definitely trying to install the base game along with the add-ons.  Do you have two copies of Sims 4 listed in your App game library?  If so, have you checked Manage add-ons for the other one, and do you see a Download option there?  You might also try clicking DLC (or add-ons, I never remember) at the top of the main Sims 4 page and finding your packs on that list, then downloading from there if possible.

    I would say though that the best option of all would be to get a refund from Steam and purchase everything through the EA App.  While I'd prefer using only Steam to using only the EA App for a given game, the tie-in between the two is significantly more irritating than any single game launcher.  Dealing with just the EA App is better than dealing with both even when everything is working properly.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@danidejar  Any content you purchase in Steam can only be used in Steam, so if you want the DD upgrade, you'll need to run Sims 4 through Steam.  But you should be able to download your EA App-owned packs into a Steam install rather than having the App insist on reinstalling the base game.  What happens when you try to download only those packs?  Please post a screenshot of what you see.

  • danidejar's avatar
    danidejar
    2 years ago

    I'm not sure what to do. When I try to do anything in the EA app regarding the two DLC I redeemed in it (Discover University and Get Famous), there is no option to download just those two on their own. Unless I'm misunderstanding something (which could very well be).

    When I go to try to download anything Sims 4 related from the EA App, it brings up all Sims 4 content (including the DLC I bought on Steam). When I check to just download the two DLC from the EA App, it still says the download size is 25.73 GB, which to me makes me assume it's also downloading the base game with those two DLC. 

    I attached two screenshots. One of the list of DLC when I clicked "manage" DLC in the EA App, and one of the download window in the EA App. 

    • danidejar's avatar
      danidejar
      2 years ago

      I'm wondering if I should just try to refund everything on Steam and just purchase it all through the EA App to save me the headache. I've only purchased it on Steam a couple days ago and haven't played it at all because of this mess. 

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      2 years ago

      @danidejar  Yes, in your second screenshot, the EA App is definitely trying to install the base game along with the add-ons.  Do you have two copies of Sims 4 listed in your App game library?  If so, have you checked Manage add-ons for the other one, and do you see a Download option there?  You might also try clicking DLC (or add-ons, I never remember) at the top of the main Sims 4 page and finding your packs on that list, then downloading from there if possible.

      I would say though that the best option of all would be to get a refund from Steam and purchase everything through the EA App.  While I'd prefer using only Steam to using only the EA App for a given game, the tie-in between the two is significantly more irritating than any single game launcher.  Dealing with just the EA App is better than dealing with both even when everything is working properly.

      • danidejar's avatar
        danidejar
        2 years ago

        No, it only lists the one copy of the Sims 4. It's very strange! And it's not letting me download them from that DLC list at all. I submitted a request to refund through Steam, so hopefully that goes rather quickly. I, too, would prefer to work through Steam, but you're right that this isn't worth it. Thanks for your help! 

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