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Isaree1102's avatar
Isaree1102
5 years ago
Solved

I cannot load my TS4 game past the load screen

I have been trying without any success to get my game to load past the loading screen. I have cleared the cache in the Sims folder, have tried loading both with and without- Mods, CC, All contents of my save and tray files, Screenshots and Videos; I have repaired the game through Origin, Cleared Origin's cache, and Redownloaded Origin; I have checked that all of my drivers are up to date, ran multiple antivirus options, and am still unable to load my game past the first load screen. I'm starting to get frustrated with it, and I know when I do that I miss the smaller stuff. Please help me before I pull my hair out 😕
 

            

pc
  • holger1405's avatar
    holger1405
    5 years ago

    @Isaree1102 

    Isaree1102 wrote:

     It did however say I didn't have any errors.

    That is good enough.

    Then it is most probably your hard drive that is failing.

    Because it still could be a different culprit, like the motherboard controller (Troubleshooting over the internet is never 100%)  you should let the Hard-drive been tested. 

    If you still have warranty, use it. 

    If not, a local PC store might be the best option. 

13 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @Isaree1102  Most of the errors in your dxdiag are BlueScreens, which could be causing the Sims 4 crashes, or maybe not; it's not clear from the info.  Have you been getting BSODs recently?  Since the dxdiag lists the last ten errors but not timestamps, it's difficult to tell what is and isn't related.

    The BlueScreens do need to be addressed though, whether they're related to the game crashes or not.  The first place to start is with a couple basic checks of your Windows system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
    • Post the message you receive here

    Please also run chkdsk:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste "chkdsk /f /r c:" without quotes, and enter
    • You'll be asked to allow a restart; say yes
    • When the scan is done, hit Windows key-X again, and choose Command prompt (admin) or Powershell (admin) again
    • Copy and paste this command without the outside quotes: "get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt"
    • A .txt file with the chkdsk results will appear on your desktop.  Please attach it to a post.

    And let me know whether you ever use an external hard drive.  There isn't one listed in your dxdiag, but maybe you've unplugged it.

  • Isaree1102's avatar
    Isaree1102
    5 years ago

    It gave me Error 87 The online/cleanup-image/restorehealth option is unknown. I have had a couple, first after the newest Windows update and I hadn't been having any until the most recent update for TS4 and they started back up again.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @Isaree1102  Please make sure you're copying and pasting the lines, not just writing them.  Everything has to be exactly right, including where the spaces are.

  • Isaree1102's avatar
    Isaree1102
    5 years ago

     

    Okie doke, I am finally done with the scans, unfortunately I don't know that they've helped much. I started with the second restorehealth, and from there forward I copied and pasted what you had typed exactly. The second time I ran the restorehealth, *1* everything went fine. After the first scanhealth *2* everything was still good. That's when I ran the chkdsk,*3* and it all started to go a lil wonky. It auto restarted the computer and took absolutely forever to update itself and start back up. I did another scannow (4) and it looked good. When I went to type in chkdsk to try it again and command prompt crashed, and made my desktop look like this (5). I then opened command prompt again, and tried to input the file info you had asked me to get and it gave me this *6*. I restarted my laptop, and after that my desktop looks normal again, but it's still super laggy- I ran a last scannow (7) and got those results. I did take a peek at my taskmanager and Origin was taking up an insane amount of my disk bringing it up to 100% usage. I exited it completely, and that helped it to not run quite as bad. What step(s) do you want me to do to get any report(s) you need to see? **I added the CBS.log to the Google Drive link**

     https://drive.google.com/drive/folders/1cYVfqTBP2S-CBQIHndpUJN1N7m-kAldS?usp=sharing 

    Thanks so much for all the help, I absolutely love making cc and building and I appreciate the help to get me back to the build I've been working on for about a month. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @Isaree1102  Alright, there should be more information on these errors elsewhere.  Please open a File Explorer window and type C:\Windows in the address bar.  Look for any files labeled MEMORY.dmp, right-click and select Copy, then right-click on your desktop and select Paste.  Then open the Minidump folder (inside the Windows folder) copy and paste the last two or three files inside.  Zip the files on your desktop together, upload them to Google Drive (or whatever you want), and link them here.

  • holger1405's avatar
    holger1405
    Hero+
    5 years ago

    @puzzlezaddict 

    Thanks for tagging.

    @Isaree1102 

    Please download Memtest86

    You need to create a bootable USB drive (All data on this USB stick will get deleted)

    The instructions are in the README of the downloaded Memtest package.

    After you created the bootable USB drive you need to boot your Computer from it and run MemTest86. (Instructions are also in the README.)

    If you have any questions, let us know.

    Edit: To elaborate a bit, had not much time before, it is most probably that either your hard-drive and/or your RAM is defective.
    Memtest86 run from its bootable drive will show us if the RAM is effected or not.

  • Isaree1102's avatar
    Isaree1102
    5 years ago

    I have the results, but I'm unsure of where to get them to be able to post them in the google drive link I'm using. 

  • Isaree1102's avatar
    Isaree1102
    5 years ago

    I ran the memtest86 but as I didn't get the pro version, I cannot figure out how to get a report to publish it here or in my Google Docs link I posted above. It's where I have been putting all the screenshots and reports I've gathered from the beginning of the thread. It did however say I didn't have any errors.

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