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Anonymous's avatar
Anonymous
11 years ago
Solved

I can't play my The Sims 4 anymore

Hello Origin and other persons who use Origin My name is Shawnee and I have a huge problem with my The Sims 4. On 6 december 2014, I bought The Sims 4. I played a lot on it, but after a while I got ...
pc
  • roberta591's avatar
    roberta591
    11 years ago

    If the TS4 icon does not appear in your Origin account and you are sure you are logged in to the Origin account you used to activate the game the first time you played then there is a problem with the Origin account. As this is a public forum for users by users accounts can not be accessed here. You will have to contact EA customer service about this issue.

Anonymous's avatar
Anonymous
11 years ago

Yes, I am on the same account. That's the problem. I really have no idea what to do. And as you can see, I'm not the only one with that problem. I really hate it that I paid for the game, but can't play it anymore.

If anyone has the same problem that I have or know how to solve this problem, please answer. I would appreciate it.

Greeting from Shawnee

roberta591's avatar
roberta591
Hero (Retired)
11 years ago

If the TS4 icon does not appear in your Origin account and you are sure you are logged in to the Origin account you used to activate the game the first time you played then there is a problem with the Origin account. As this is a public forum for users by users accounts can not be accessed here. You will have to contact EA customer service about this issue.

  • Anonymous's avatar
    Anonymous
    11 years ago

    Well, I'm gonna try that. Thanks for answering  and helping. I really appreciate it. 😕mileyhappy:

    • Anonymous's avatar
      Anonymous
      9 years ago

      Has this been solved for anyone yet? I use my sisters Origins account to play The Sims 4 on my PC, I haven't played for months so I wanted to play recently and although I have never uninstalled TS4 from my PC, it doesn't show up on her Origins "My Game" tab anymore and when I click the desktop icon to play it now says i need an activation code..... 

      • roberta591's avatar
        roberta591
        Hero (Retired)
        9 years ago

        @eMiiz75 Is the icon hidden? Again user accounts can not be accessed here. Issues of this nature need to be handled through EA Customer Service. CS can access the account can access the account take the appropriate action.

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