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ewatar07's avatar
ewatar07
Newcomer
3 months ago

I can't see my packs.

I have been playing The Sims 4 for a long time now, however I took a year old break from it. When I wanted to play yesterday I first had to delete the Steam version which is okay, I could download the game after that, but I had no option to download the packs that I used to have. In fact they show up as if they are not bought. I am definitely on the right account, because when I enter the game I have a saved family that clearly says it uses the packs that I bought long ago. It says that I don't have them anymore and that I need to buy them. How is that possible? I did not delete any packs or did anything with it whatsoever. Can someone please tell me how can I get them back? I had quite a few and I bought them so I should be able to play with them. I will not buy again, because they should be there. 

3 Replies

  • ewatar07​  Did you own the packs through Steam or the EA App?  If you go to ea.com and open Account Settings > Payment and Wallet > Purchase History, do you see the pack purchases listed there?

  • sachavicii's avatar
    sachavicii
    Seasoned Newcomer
    3 months ago

    i have the exact same problem however i bought my packs like a week ago lol

  • sachavicii​  Do your packs show as owned in the EA App, under Sims 4 > Manage > Manage add-ons?  If not, do you see the transactions on ea.com, as described above?