I can't update sims 4

Did you try right clicking on the game in Origin and hit repair game or is that option grey too ?

Yes I did. The play button was gray, and I tried to click on the update button but nothing happend.

This is really fustrating! I deleted all the cache files, but the Sims 4 still wont allow me to play or update. I even double checked to see if all the cache files was properly deleted, and they were! Do you have any other solutions?

I'm sorry for my bad English. >.<

Then please contact a game advisor

Game advisors can be found through live chat or call-back

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
   

In Details here: How to contact a Game Advisor using the new EA Help page

This is about the cache files. Just as I said, the files are not there. But when I open up Origin, the file automaticly popps up. How can I make that stop?

That is normal. The cache files are files that are created to make stuff faster. They sometimes corrupt/have false info and deleting them fixes that. Next time you start the game/Origin, they are recreated but don't have outdated info anymore.

Did you try contact a game advisor ?

where can i find the update? ☹️