Forum Discussion

lilliana2886's avatar
10 years ago

I can't update sims 4

I opened origin to play sims 4. But the play button wouldn't highlight since outdoor retreat came out. And now it says that there is a game update available. And I'm clicking the update now button but nothing happens!

Please help!!

8 Replies

  • Did you try right clicking on the game in Origin and hit repair game or is that option grey too ?

  • Yes I did. The play button was gray, and I tried to click on the update button but nothing happend.

  • This is really fustrating! I deleted all the cache files, but the Sims 4 still wont allow me to play or update. I even double checked to see if all the cache files was properly deleted, and they were! Do you have any other solutions?

    I'm sorry for my bad English. >.<

  • crinrict's avatar
    crinrict
    Hero+
    10 years ago

    Then please contact a game advisor

    Game advisors can be found through live chat or call-back

    1. https://help.ea.com/en/contact-us/ 
    2. Click on the orange NEXT button
    3. Select a platform
    4. Click on the orange NEXT button
    5. Select a topic and describe your problem in a few words
    6. Click on the orange NEXT button
    7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back

    In Details here: How to contact a Game Advisor using the new EA Help page

  • This is about the cache files. Just as I said, the files are not there. But when I open up Origin, the file automaticly popps up. How can I make that stop?

  • crinrict's avatar
    crinrict
    Hero+
    10 years ago

    That is normal. The cache files are files that are created to make stuff faster. They sometimes corrupt/have false info and deleting them fixes that. Next time you start the game/Origin, they are recreated but don't have outdated info anymore.

    Did you try contact a game advisor ?

  • Anonymous's avatar
    Anonymous
    10 years ago

    where can i find the update? ☹️