Forum Discussion

5 years ago

Solved

I did literally everything the game won't go past the loading screen!

I did everything I read here, literally everything that is required, and the game won't go past the stupid loading screen! I deleted the sims 4 folder that is in documents, I restarted my pc twice, I even deleted the game, reinstalled it all over again with no results! I'm so sick of this! Please, any help?

puzzlezaddict
5 years ago
@Blucifer94 Please disable Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

If that doesn't help, please try playing in a clean boot:

https://www.windowscentral.com/how-clean-boot-windows-10

9 Replies

jpkarlsen
Hero (Retired)
5 years ago
@Blucifer94
Please post a DxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file directly to your answer.
Blucifer94
5 years ago
Here you go mate! @jpkarlsen
DxDiag.txt127 KB
jpkarlsen
Hero (Retired)
5 years ago
@Blucifer94
Your graphics driver is very old. Please visit nvidia.com to upgrade it.
Blucifer94
5 years ago
I DM'd u plz check it and thanks
Blucifer94
5 years ago
I literally did everything there is that could be done! It still doesn't work!!!!!!!!!!!!!!!!!!!!! It keeps loading, I can't even access the main menu, and when I hover to the left of the screen, it shows me a magnifying glass with a + inside it, when I press on the mouse wheel, it shows the camera scrolling icon... HELP PLZ IM REALLY CONFUSED!
crinrict
Hero+
5 years ago
@Blucifer94 Have you tried a game repair yet ? Update your game ?
Blucifer94
5 years ago
I did update it! Still the same. It worked on a PC at work, but it refuses to work on my laptop! It used to before! My laptop is new tho. And it also shows me a magnifying glass with a + icon when I hover to the borders of the game screen, so idk what that means too! Everything seems okay, my laptop’s condition is so good. But I really lost hope ☹️
puzzlezaddict
Hero+
5 years ago
@Blucifer94 Please disable Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

If that doesn't help, please try playing in a clean boot:

https://www.windowscentral.com/how-clean-boot-windows-10
Blucifer94
5 years ago
HOLY MOTHER OF JESUS CHRIST!!!!!!! THIS ACTUALLY WORKED!!!!!!!!!!!!!!!!!!!!!!!!!!! TURNS OUT IT WAS ADOBE THAT WAS CLOGGING IT UP! OMG U R A FRIGGIN GENIUS THANK U (the clean boot thing worked btw)