Well depends on where here is for you... A time lock is where a company will basically "lock" the context for a certain amount of time, no different to when they do timed exclusives on consoles.
So it's just locked until the 8th of September
@hherget92277 "Here" as in this context of preorder bonus items. Why would they be locked to that date if that date is the end of the promo? And it was said they'd be available on 28th July, the release date of the Expansion Pack. Some people already got the items, after all. That's why I'm wondering what you or the support meant by the time lock.
Community ManagerHi @hherget92277 & @mhdrmlekoo,
The content should have been available for all platforms right as the pack released- it's not on a time-lock. Apologies for the confusion on that from live support.
We're currently investigating the missing preorder content, and working to get that rolled out for everyone. We'll be posting updates on this issue to this thread as we receive them.
You're right it should be, however the guys at the chat line have said otherwise, I've attached the screenshots I took of the chat from my case page where they clearly confirm it.
If you're stating this isn't the case then surely all the support staff should be made aware?
Can you please send some communication to EA Help people... The support is still telling people to contact the stores, without even mentiong the ongoing issue. This email (attachment) is from 2 hours ago.
This is so unfair. Just because we decided to purchase the game through a provider of our choice we have to do without.
Why make the game and keycodes available on other platforms if you do not support what your marketing material state should happen?
We pre-ordered - Installed the game with major bugs within and we're told that we have to return to the retailer because EA didn't supply what they said they would!
Community Manager
