I didn't get the Vibing Streamer Gear Digital Content

Can we get a proper update on what's happening with this issue? I asked the EA Help team for any updates via e-mail and for three days I'm spinning in circles with them... asking me to verify the ownership of my account, asking what I'm missing, sending me away again to contact the retailer, etc. Each day I know less and less and you guys clearly lack communication, both external and internal. 

Please just let us know what and when we're supposed to expect...