Community ManagerHey all!
We've heard about the missing bonus content with preorders and are in the process of rolling out fixes across the platforms experiencing this issue. Thank you for your patience as we complete our investigation.
Bought the high school pack Saturday July 30th. Didn't receive any of the bonus content that was advertised. It stated pre-order or buy pack before September 8th to receive items. I'm on ps4 pro. I've debugged and searched the game for items & haven't found any of it. How long is this suppose to take to fix. I purchased this for my birthday as a early birthday list and now I'm disappointed.
UPDATE RETAIL "BOXED" VERSION
So i contacted shop and get this answer: "Thank you for your mail, you will also receive the DLC bonus, we are still waiting for their delivery from the distribution side. According to information from the product manager, we should be able to send them by the end of this week. Please just watch the mail, as soon as we receive them, we will send them out."
Only one thing you must check if your retailer have this deal on his page as mine. Screenshot bellow, text is in Slovak lng.
I'm still in contact with the store I ordered my box at, poked multiple points of contact and something actually seems to be happening... But I have no proper information yet, so only keeping my fingers crossed for now.
The store I ordered my box at had the promo picture up on their website when I placed my order on the 22nd of July. According to their helpline employee they removed it on release because they only offered it for preorders... Which is weird considering EA webiste states it's not only for preorders but for everyone registering their game before 8th September. But also they already ran out of the boxes online it seems, so maybe they just had a limited number. Who knows. They still haven't explained it to me properly yet...
@mhdrmlekoo It seems that codes are limited per store? There is so much disinformation and chaos made by EA it seems.
Because on their website is "Redeem code for packaged Product by September 8, 2023 to receive bonus content."
But retail stores have written that you must redeem it before 08.09.2022 !
@EA_Cade
Community Manager
