I didn't get the Vibing Streamer Gear Digital Content

Hello,

I had a similar experience where I reached out to EAHelp via email without much success. As previous posts have mentioned, the advisors would be very positive sounding and then proceed to ask for the same information over and over without offering much assistance. After speaking to about 10 or more advisors and providing my proof of purchase the same amount of times. I almost lost it during my last email exchange when I was told my proof of purchase was not valid after the previous advisors accepted it. This prompted me to finally reached out to @EAHelp on Twitter via DM. I explained my situation and after having my account verified, I was finally granted access to the Vibing Streamer digital content about 30 minutes after my initial message. 

Here's the message I sent:

Hello, My name is [insert name] and I am trying to gain access to the missing vibing streamer's digital content that was advertised to players who purchased their game through Origin or an authorized reseller before September 8th. I purchased the DLC through http://amazon.com. EA_Cade recommended players reach out to EA Help in the 102nd response of this post [insert a link to EA_cade's post in this thread]. I have chatted with multiple advisors. I keep being asked to provide the same information over and over but I have not gotten much help. My current case number is [insert case number if you have an open case]. My origin ID is [insert origin ID] and the email address registered to my EA account is [insert email]. My game s updated to the latest patch and I have cleared the origin cache per the recommendation of one of the many advisors I have spoken to. I would greatly appreciate any help you could provide. Sincerely, [your name]

I hope this can be of help to you all.