Community ManagerHey all,
CDKeys.com is not an authorized retailer of our products. You can see a list of supported retailers here on Help.ea.com for more information.
If you purchased your copy of The Sims 4: High School Years from CDKeys or another online retailer not on that list we may not be able to grant you the early purchaser content.
@EA_Cade This is disappointing. I, unfortunately, at the time of purchase, was not aware of the "new" authorized retailer policy as previously I purchased the game before release. Moreover, after spending several 100 £s and $s on my games (bar 3 kits packs) I had the same issue with the cottage living pack. However, EA provided the items to me without me having to go from online advisor to advisor suggesting that I raise the matter here. I hope that this can be looked at as this is truly unfair.
Community Manager
