I didn't get the Vibing Streamer Gear Digital Content

"The only acceptable solution to this issue is for EA to give out the items to everyone that adds the HSY EP to their EA account before the 8th of September 2022."

I just dont see why this isnt the most obvious and only way to do things since cottage living. I dont believe for a second they created keys that unlock the pre-order items. That would be just unbelievable incompetent because it completely ignores how players download the game or when they need to download it again incase they reinstall the game. A flag on the account, an additional file to download, a mechanism to check for the flag and done.

"No one here seems to know who is an actual authorised retailer, not even retailers from your very short list under the link you provided are supplying people with the promised bonus."

The list is hidden in the dumbest way possible on this page: https://help.ea.com/en-us/help/faq/where-to-buy-ea-games-v2/
See screenshot attached.

I only found it by accident.

@Zasz_Zerg I already explained earlier in the thread that this link is absolutely not sufficient as it doesn't include any local retailers.

Compare even North America and Europe sections - all that Europe has is Amazon and GameStop. America at least has Walmart or Target added... The biggest "local" retailer I can think of in Europe is Media Markt, operating in multiple European countries. The only way I can check if I have chances of getting the bonus content at their store is if they have a promo picture on their website... but if you read the thread even further I had a situation in which my store [as in the one I placed my order at] also had the promo picture on their website, and they removed it on release day. Thankfully after calling and messaging them I finally got my bonus code, but if a store can put up even a screenshot of the promo on their website, possibly remove it in the meantime as well, and when a customer returns for a code tell them to "go to EA", then the whole organisation of this promo is just a laughing matter. Because clearly EA has no means of verifying the stores or holding them accountable. 

If they had, I believe this thread wouldn't be that long.

EDIT: And once again I point out that even people that purchased HSY through Amazon are reporting their bonus content missing. Even PSN players reported it. This link is just pointless. 

I was only pointing out that there is a list the community manager is pointing at, that its essentially hidden for no good reason and as you explained its inaccurate and in dire need of an update. But looking at the official responses I doubt there will be any news as soon as the people somehow get their bonus items. Until the next expansion will suffer the same problem and Im sure that will be the next expansion with pre-order items. I wonder what excuse they will make up then.

@Zasz_Zerg Yes yes. Sorry if I sounded rude or anything, I'm only annoyed at this situation happening. I'm aware not everyone will read through the whole thread so I wanted to sum up what I said earlier. I hope you didn't take it personally.

This is just unbelievable.

No worries. My skin isnt that thin 🙂

I think I know why my items don't appear, it says that I don't have the new expansion pack, and I do, look at how it shows for me to buy, and two identical expansion packs appear.

Have you repaired your game yet?

Repairing the game doesn't fix the Expansion Pack appearing twice. Moreover, getting the bonus content also doesn't. 

Someone from EA would have to correct me there, but I believe one copy is the one you add with a key to the account (that doesn't have the bonus as they want you to use a second key), and the other one showing is an Origin version (which has the bonus items injected). Basically if you'd buy through Origin you wouldn't have this bug with two Expansions showing. And you can't download the other copy because if it's Origin one that you don't own then it's only highlighted as Owned as a bug related to owning a key version, the one that shows up as Installed.

It's only my speculation though (that I hope I explained clearly).