Seeking help.

 am trying to fix my game and have been since July 1st. Every time I try to open the game I can hear the music but get a blue screen. My mouse will freeze as well. I have to ctrl+alt+delete and close out the game through my task manager or completely turn off my laptop to close the game. I have Uninstalled, reinstalled, repaired the game and reset my laptop multiple time trying to fix this issue. I used to play on a USB drive and had no issues. I've tried moving it off the drive, a blank drive and just off my laptop storage and nothing it working. 

I've tried troubleshooting and reaching out to EA via the app and email. Nothing yet

I have no mods or game alternating content downloaded.

I hate that I've spent years and 100s of dollars playing this game only for it to be so buggy all the time. And now it's completely unplayable. I would love to hear from someone on how to fix this because a refund wouldn't give me back all the fun and time I've had playing the sims. EA if you really care about your gamers you would help them fox issues when they have them.