You did start the game at least once, right ?
I also has this problem, but I have already opened and played the game as well as enable custom content. I have also tried right clicking on the sims 4 icon on my desktop and opening the file there but my file contents appear to be different from others. I got this game through origin and I have the sims 3 so I am aware of how to download custom content but I just do not have a sims 4 folder in my electronic arts folder.
Could you post a picture of the folder ?
I started the game many times already and I still don't have a folder I even reinstalled the sims 4 games.
Are you using oneDrive ? If so, did you check there ?
I'm having the exact same problem, and I've checked OneDrive and every possible folder. I've been playing this game for almost a year now and super confused. I just want it back so I can download CC and Mods, they make the game enjoyable for me.
SAME. did anyone fix this?!
@RosyRossie Have you launched the game at least once? If so, there has to be a Sims 4 folder somewhere. Try looking in OneDrive (or iCloud if you have a Mac).
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