Forum Discussion

MootjeMo58's avatar
MootjeMo58
5 years ago

I give up, sims 4 won't play

I tried about everything found here to get SIMS 4 to play again without succes. Not on my laptop (windows 8.1 and now Windows 10) , so tried my windows 10 pc on which SIMS 4 was never installed befor...
pc
MootjeMo58's avatar
MootjeMo58
5 years ago
@MootjeMo58 ps saw later at the bottom of this forum how to switch to Dutch, so also wrote the same post in Dutch.
  • RealSimmor0's avatar
    RealSimmor0
    5 years ago
    MootjeMo58 switched to Dutch section and gets some replies there. So this topic could be closed.
    Check if you computer does meet the system requirements.
    Please do the basic steps and other suggestions there given. Including updating your video card drivers and updates for Windows.
    So long called security software is most time an issue, make sure to white list Origin client and Origin games. Or else, (temporarily) close them, or uninstall them. Install last version or contact their support.
    Also perform a clean boot of Windows, because you might running other software that some way might cause trouble with Origin client nor Origin games. DxDiag was fine, laptops contains lesser performing hardware inside. Don't use integrated / embedded video chips to run games, but use the better ones, fro NVidia for example.

    Regards.
    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      5 years ago

      @RealSimmor0  Personally, I'd rather see this topic stay open until and unless the player says the issue has been resolved.

      @MootjeMo58  I looked at your dxdiags from the Dutch forum, and there's not much in common between your two computers.  I still think that McAfee might be the issue here, and the symptoms you've described are what usually happens when an antivirus blocks the game.  Disabling the firewall settings for McAfee may not be thorough enough, which is why I suggested uninstalling it temporarily.

      If that doesn't help, please let me know, and we can go from there.

      • MootjeMo58's avatar
        MootjeMo58
        5 years ago

        Thanks, I will not disable mcafee in total, but will try to remove origin/sims4 totally, cleanup my register, shut down the firewall and then re-install.

        If that doesn't work, I will install free malwarebytes, stop their firewall, remove mcafee, and try again.

        On my PC as I already used free malware bytes on my pc and cannot activate their online protection

        I'm dutch so i also used the Durch forum

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