@d572zwyq3k98 Please go into Documents > Electronic Arts > The Sims 4 and move the options.ini file the desktop, then test the game. This will reset all in-game options to defaults. Don't change any of the settings, at least not yet; just let me know whether this helps.
If the black bars are still present, and you don't want to redo all your other settings, you can delete the new options.ini and restore the old one. In that case, please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
And let me know what in-game resolutions you've tried.
Community Manager
