Forum Discussion

Anonymous

Not applicable

11 years ago

Solved

I have 62 hours logged in game, and suddenly....

I have 62 hours logged in game, and suddenly after a restart i get the ERROR pop up saying "Can't run the Sims 4 with the video card in this system. Pls check that the video card meets the minimum sp...

Anonymous
11 years ago
*** SOLVED ***
i have uninstalled the Origin, and then reinstalled.
then i deleted my graphic drivers and then went to the official page of Nvidia drivers ( http://www.geforce.com/drivers )
clicked the link "automatic driver updates"
installed the detected file and my game started as usual like i used to play before 🙂

Anonymous

Not applicable

11 years ago

the driver seems up to date... i also tried the suggestion here: http://help.ea.com/en/article/missing-msvcp120-dll-at-the-sims-4-startup/

it didnt help ☹️

crinrict
Hero+
11 years ago
Try moving usersettings.ini and options.ini files to the desktop and let the game create new ones. You'll find them in documents\electronicarts\thesims4

You will need to redo all your settings afterwards
- Anonymous
  Not applicable
  11 years ago
  :womansad: i still get the same error message
  do u think i should uninstall the game and then reinstall?
  - crinrict
    Hero+
    11 years ago
    Try this first: http://sims4.crinrict.com/en/2014/09/resetting-the-game-to-factory-settings-without-reinstalling/
    
    Also try if repair on Origin does anything (right click on the game)