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joepetz999's avatar
joepetz999
New Novice
2 days ago

Game Crashes When Traveling Between Lots

Since latest update on 8/19, my game crashes whenever I manually travel between lots.  This effects every household in the game.  My Sims were able to travel to the vet clinic they own by clicking on the travel to button in the owned businesses panel and Sims can travel home by clicking on the home button on their icon.  But the game crashes when using the phone to travel.  This is true in all households and no matter what lot they want to travel to in any world.  I haven't been able to screenshot it because it happens quickly, but what happens is the Sims leave as normal and the loading screen appears but when the loading screen ends, for a split second an image appears from the last moment they were previously on the lot (if returning to that lot) or it goes white (if traveling to a lot they had not previously been too).  I see a lot of bug reports saying households won't load. I have no issue with households loading or gameplay until I go to leave the lot. 

4 Replies

  • Hi joepetz999​ 

    Could you please provide the following information

    • Are you using mods/cc in your game ? Please remove them and test without them if you do.
    • What platform are you playing on (PC, Mac, Playstation, XBox)
    • Does this happen on a specific save only or also if you start a new one for testing purposes ?
  • joepetz999's avatar
    joepetz999
    New Novice
    24 hours ago

    I had mods prior to the update but I did not put them back afterward so they are not active

    PC

    I only have the one save file and it happens throughout it in any household. I don't know how to start a new one to test without losing the current one.

  • crinrict's avatar
    crinrict
    Hero+
    15 hours ago

    Hi joepetz999​ 

    just click on new game. You won't loose the other one doing that. You can then switch between your save using the load button instead of resume.

    Do you have any lastCrash.txt files in your doc folder ?

    Could you post your Computer's DxDiag?

    - Press Windows-Key + R
    - Type: DxDiag
    - Click on Save all Information.
    - Attach the Text File to your post

  • I'm going to move this to PC Tech. Might have something to do with the the intel chip and the changes with DX11.

    Do you see an option to go back to DX9 in the game options ? (don't know from the top of my head where they are but probably in the graphics section). If so, try if it works if you go back to DX9.

    Also check if there are newer drivers for your card (someone in PC Tech can help you better then me)

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