Forum Discussion

Re: [CURRENT ISSUE] Sims 4 Failed to Launch Game

so for the last 24 hours or so, everytime I try to Launch my game it keeps coming up with “An error on our end caused the launch to fail, try a little later.” But obviously it HAS been a little later and I don’t know what to do or how to fix it.

2 Replies

  • rrms1979's avatar
    rrms1979
    New Novice
    6 months ago

    I am getting exactly the same problem. However my PC is telling me that the game wants access to my protected files on the computer and is seeing it as a threat. It is preventing the game from making changes. This is ever since I purchased the Inspired by Nature add on. So annoyed by it as I've spent a lot of money on the game for it to stop working and start affecting my computer. I am playing on a PC

  • rrms1979's avatar
    rrms1979
    New Novice
    6 months ago

    Ok, so this worked for me:

     

    Set exceptions in your antivirus

    Your antivirus blocking the game from starting can cause this issue as well.  Look for any recent actions involving Sims 4 or the EA App, and set exceptions/exclusions as necessary.  The exceptions should be for TS4_x64, TS4_DX9_x64, and TS4_Launcher_x64, or the Bin folder they're in; set one for EADesktop.exe as well while you're there.

    This article has instructions for Windows Defender and a couple of common third-party programs:

    https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html

    If your antivirus isn't covered, consult the publisher's online documentation for instructions.  A search for "[antivirus name] set exception" will probably find a user manual.