Hi! I'm having trouble finding my sims 4 game in origin. Please help!It is asking for my product code but I've gone through my emails and cannot find any product codes from EA or origin. I bought the game online and it was on origin in the beginning but then origin updated and signed me out and now all I can see is sims 3 which i bought earlier. Is there any way I can get the product code to be resent?? or activate the game? Thanks!

When you buy a game on Origin/EA it is tied to your account you do not get a code.Log in to the account that you have the Sims 4 on rightclick it in your Game Library and select install.If you bought the game somewhere else there will have been a serial supplied. In that case contact the seller with proof of purchase and they can resend the serial. Notice once it has been used on Origin it is tied to the account and can not be reentered. If so see the first paragraph.

i lost sims 4 product code and cannot find it in my email!

4 Replies

jpkarlsen
Hero (Retired)
8 years ago
When you buy a game on Origin/EA it is tied to your account you do not get a code.
Log in to the account that you have the Sims 4 on rightclick it in your Game Library and select install.
If you bought the game somewhere else there will have been a serial supplied. In that case contact the seller with proof of purchase and they can resend the serial. Notice once it has been used on Origin it is tied to the account and can not be reentered. If so see the first paragraph.
Phantomlover1717
Legend
8 years ago
I'm trying to register my game but it says the serial code is invalid/already used

Depending on the situation the solution to this may vary.

You bought the game on Origin
If you bought the game on Origin, it's not necessary to register the code anywhere. Download the Origin Client here: http://origin.com/download, login with the same email you bought the game with and find the game in the Game Library tab within the Origin Client to download. You don't need the serial code.

You bought the game on DVD and the box was sealed
Make sure you typed the code right. The following letters look very similar and are easily mistaken for each other

0, O and D

8 and B

Z and 2

If it still says it's invalid, try taking it back to the store you bought it from and exchange it. If they are not willing to do that, contact an EA Game Advisor with proof of purchase ready.

You bought the game on DVD and the box was not sealed/it's a used game
Used games cannot be re-registered. Take it back to where you bought it and get a refund.

You bought a key from a key seller
Contact the key seller for a replacement. If you bought the game from a unauthorized seller, it's possible that EA blocked the key if they were bought fraudulently by the seller. You're better off to only buy from authorized sellers.

You have already registered the game yourself and are trying to reinstall the game
The game does not need to be registered again. Login in the Origin Client with the Email/PW you first registered the game on and download and install the game from there. The game only needs to be registered once and you won't need the code again after your initial registration. This is true for both the DVD and the download version. You can skip the activation step on reinstalling.

Source: http://answers.ea.com/t5/The-Sims-4/FAQ-Serial-Codes-Game-Activation-and-Download-Issues/td-p/4228232
NanaLove0216
6 years ago
@sharonyaukp Did u ever find a solution? I'm currently having to go through this myself and it's every frustrating!
EA_Atic
DICE Team
6 years ago
I'm closing this thread to stop it being necroed.

If you have any issues with Sims 4 please make a new topic about the issues you are having and what kind of steps you have tried to solve it.

/Atic