I need customer service!!
I recently purchased For rent expansion pack and to be honestly it has completely ruined my sims 4 . Not only does it crash . It freezes . I can't build anything . My sims have no heads .. it's a mes...
Forum Discussion
EA_Solaire
Community Manager
Community ManagerHey there Samfent17
Sorry to see you're running into so many issues with your DLC! For DLC purchases, those are only eligible for refunds if you purchased as a bundle- DLC purchased separately is typically not eligible for a refund. You can read over the refund eligibility details in the help article here for more details on this.
However, we can definitely troubleshoot these issues with you and try to get everything working properly. Could you provide a bit more detail on what happens when you try to build something?
For the crashing and freezing you're seeing, please run a DxDiag and attach that to your post so we can look into this further with you.
Key word (typically) .. I have done everything already to try and fix . I just want a refund to purchase a different pack for my sims . I have made it very clear that I spent about 70 something dollars and it's not working .. I want a refund .
- EA_Solaire
Refunds can't be processed over the forums as we don't have access to your account or billing details, if you'd like to have live support double-check your eligibility, you can reach back out there to take another look with you.
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