You won't loose game progress, game saves or your custom content. Before you uninstall/reinstall, just back up your Sims 4 folder to the desktop and all your Sims 4 files should be fine.
I played the sims 4 back in 2016 and I had I think 2 expansions on it. The vampire pack and the city one(I can’t remember the specific name) anyways I was downloading CC and I ended up getting a virus on the computer. So my dad worked his magic on the computer and got rid of virus. The bad news is that he restarted the whole computer. He deleted everything from his computer so it was like it was brand new. Three years later which is now, I found my sims 4 game (I have the disk version) I can play the sims 4 but all my expansion packs are gone :/ I don’t remember if I made the back up files for the sims 4 but even if I did they must have been deleted when my dad restarted the whole computer. I really don’t want to repurchase those expansion packs because it’s expensive. Is there away I can get them back? Shouldn’t there be a history of things I purchased? If not then idk ;-;
@714roy They should all still be on your Origin account. If you don't remember what Origin account you used, you need to contact support
For support, please visit the EA Help website. For instructions on how to use the EA Help services, please refer to How to use EA Help.
In Details here: How to contact a Game Advisor.
I can log into my origin account, but the sims 4 game wasn’t in my game library. I know I said I can play the sims 4 but that I was because I didnt know I was playing the sims 4 free trial. I can’t even use the redeem code that my game came with because i already used it back in 2016. I’ve checked the Order History from my origin account but all I see is that I tried the *sims 4 (trial) dated back to 2016. So forget about the “would I have to repurchase the expansion packs?” Do I have to buy the sims 4 again??
Did you add your disk version to origin? If you didn't then I don't know how to help but it's okay much more people out there know more
Community Manager
