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Spacecase_Apollo's avatar
Spacecase_Apollo
Rising Traveler
1 month ago

White screen after having the game in live-mode for up to 30 minutes

I am not sure if this is a bug or technical issue but this became a problem after either the last update or the one right before that. 

I have the game running in live-mode and during the first 30 minutes, if it happens, it will happen during that timespand. The screen goes completely white, I can't close the window (I play on windows, on a Lenova laptop), can't change window to something else. If I open for example Microsoft Edge the screen is still white when I try to change window. The only solution is either closing the laptop or restarting the laptop. I have lost progress multiple times and I am getting sick of it. '

This could of course be a technical issue but due to it starting after an update (I had no problems before), I lean towards this being a bug. I have never used CC on the laptop and on my old laptop I deleted all CC a long time ago, years before I transferred my savefiles onto this laptop. I had no problems on that laptop, even though that had not used CC for a while (I think 4 years, that thing was old when it gave up due to the windows 11 update). This laptop is newer and also runs the game better. I had no problems for 3 months, maybe 4, then came the updates and now I have this problem. I don't seem to have this problem while in CAS. I have not built anything since this problem started, so for now it seems to be live-mode related for me. I believe it also happens when the game is paused but still in live-mode.

I don't get any error messages, it just goes white and never returns to the game and as stated I can't close the game unless I completely turn off or restart the computer.

graphics

3 Replies

  • crinrict's avatar
    crinrict
    Hero+
    1 month ago

    HI Spacecase_Apollo​ 

    Could you post your Computer's DxDiag?

    • Press Windows-Key + R
    • Type: DxDiag
    • Click on Save all Information.
    • Attach the Text File to your post
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    24 days ago

    Spacecase_Apollo​  Sorry for the late reply; I've been away from the forums for a couple weeks.

    All the errors in your dxdiag come from a component of Lenovo Vantage, which is an app meant to simplify accessing various computer settings.  It doesn't look like it's necessary for your computer to work properly, so you could try killing it in the Task Manager; it's probably in the background processes list.  End any task that looks like it belongs to Vantage as well, then see how the game runs.

    Test with the game in windowed mode first, with the Task Manager still open.  If you have the same issue, see whether Vantage restarted itself, that is if you can click the TM at all.

    If that doesn't help, or you want to try something else first, please update your graphics driver, which is from 2022.  Here's the newest compatible driver from AMD:

    https://www.amd.com/en/support/downloads/drivers.html/processors/ryzen/ryzen-4000-series/amd-ryzen-5-4500u.html

    Run the installer as an admin: right-click the download and select "Run as administrator."  Restart the laptop afterwards and before trying to play.

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