Honey-Gumdrops Please clear the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
and restart your computer, then try again.
If that doesn't help, please go to ea.com, sign in, open Account Settings > Order History, and list the status of your order: Completed, Processing, or Failed.
I did all this but the game is still saying the pack has been pre ordered and is not yet available for download.
I also tried repairing it
I am using a PC. I was able to manually download the pack by going to the library in the EA app. Click add ons and select the pack to download it
