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@GrumpyKitten4295 When you updated your graphics driver, did you do so through Nvidia or through another site? The driver is new enough (dated September 29) that it should still work, but it's not the newest version. And the Sims 4 errors in your dxdiag are most often related to the GPU driver, although they can have other causes.
This is the latest driver available from Nvidia (December 15):
https://www.nvidia.com/Download/driverResults.aspx/167753/en-us
Restart after installing but before trying to play.
If installing it doesn't help your game, or you can't install it at all, please run a couple of basic checks on your Windows system files. The dxdiag itself crashed, which could be a random blip, but it could also indicate an issue with Windows.
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Again, restart before trying to play.
If you still get a white screen while trying to load a save, please try playing while your computer is completely offline. You can sign into Origin and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before launching the game.
Finally, is there a reason you're not using your TV's native resolution? Such a nonstandard res might not work well with the game, even if it's worked in the past. If you're willing to switch to 1920x1080, please try it.
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