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moffnat's avatar
moffnat
9 months ago
Solved

infinite loading screen for specific households, not sure why

Hello friends. Been trying to play since patch day and I still can't. My main household will not load. I can get into build mode and manage worlds but not gameplay. This is consistently true for my ...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
9 months ago

@moffnat  Your dxdiag shows a few serious crashes of the graphics driver, which may or may not be the cause of your in-game issues but should be addressed regardless.  So please do a clean uninstall and reinstall of the driver, as described here:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

For the saves, do you get any lastexceptions when you try to load them?  It would be best to delete any LEs you have (they'd be in Documents > Electronic Arts > The Sims 4) and try to load a household again, then look for a new LE.  If you find one, please provide it here.  You can copy and paste it into a reply (please use a spoiler), or create a .rar file, or create a .txt file and delete the first line.

Please also clarify whether you can't load the houses themselves, or the sims, or both.

If you have any files in ConfigOverride, in Documents > Electronic Arts > The Sims 4, please remove them.

I wouldn't mind looking at your save, but I don't own every single pack, so it would be best if you ran a couple of tests first.

The cow issue kind of sounds like this, but let me know what you think:

https://answers.ea.com/t5/Bug-Reports/CoL-Can-t-place-cows-into-barns-after-moving-household-to-new/td-p/14005635

  • moffnat's avatar
    moffnat
    9 months ago

    @puzzlezaddict Nice! I’ll fix the graphics driver and report back. I’ll also send any LE’s I get.

    i can load the houses in build mode and the sims in CAS. It’s only when I try to initiate gameplay with one or the other that I get the loading screen (for example, when other sims try to visit the lot, or when I try to play the affected household on a different lot).

  • moffnat's avatar
    moffnat
    9 months ago

    @puzzlezaddict Did the clean install of the graphics driver. I'll attach a new dxdiag to make sure it all looks good on your end. Unfortunately I'm still having the infinite loading issue, although the graphics reinstall did solve my issue of having to restart my computer to close the game, so thank you for that!

    Here is the LE that I got when I tried to load the household.

    Also you nailed the cow glitch problem with that thread, I'll be following it for fixes. Thanks!

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