Infinite Loading Screen

CydTheBoneless  Does this happen in all saves, in only one save but for all households, or for only one household?  If only a single household is affected, can you move the sims to a different lot and load them there?  You don't need to save your progress; this is just for testing.

CydTheBoneless  That's actually exactly what I was asking.  I understood that the first loading screen was fine and the second one was the issue.  My questions are, 1) if you create a new save (not new sims in an existing save), does the game work; and 2) if you click Load Game rather than Resume, and choose a different household, can you load into that household?

Please also provide a dxdiag.  Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

CydTheBoneless  Then I would like to see a dxdiag, as described above.

CydTheBoneless  Your dxdiag doesn't list any Sims 4 errors, which could be because they've been crowded out by newer errors or because the game isn't crashing at all.  What I do see are a few kinds of generic Windows errors, so please run a couple of basic checks of your Windows system files:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes, and enter
• Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

Please also disable Game Mode and Game Bar, under Windows Settings > Gaming.

Please continue to test with no mods or custom content at all, as in, move the Mods folder to the desktop and delete localthumbcache.package.  You don't need to save your progress, but it's critical to remove the influence of any third-party content until the game is stable again.

If you still can't play, look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the same time as the most recent Sims 4 issue.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.