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Hi!
I have been having this problem since the last update (before the most recent January patch)... I have tried all of the above solutions and my game still starts up to a black screen with music.
I don't know if this is relevant, but my Sims 3 game is doing the same thing (but my Sims 2 game works perfectly fine).
I've attached by DxDiag.
Some basics about my computer:
- Dual graphics ((I have Sims 4 running on the card, not the chip))
- 64-bit with 4gb ram ((I have Sims 4 running as 32-bit))
- Windows 10
I hope something can be figured out, because I haven't been able to play my game for almost a month now and it's super upsetting ☹️
This has happened today for the first time in months and it's really annoying because when I turn it on there is no sound and the screen is white but then it goes black. After a while the game showed up but my mouse wasn't responding (and i play it on laptop with a mouse). This happened right after i held a party on the game at 2 am real-time ( but 1 pm sims time) with the extended party mod and my mouse stopped working once the game said there was 0 minutes left but the party was still going on. I wanted to go bed so i decided to close my laptop without turning it off ( it was 4 am when I decided this). When I opened my laptop this morning the time on the sims was 3 am so the party had been going on for a very long time. The screen was unresponsive when i went on the sims 4 so i had to create a new desktop to get away. When I went back on it the screen was black and the game wouldn't load until 4 hours later! Then I went on to the other desktop screen to investigate and nothing came up. I went back on the game and it had loaded but the time on the sims was now 10 am. Then i saved it because i got lucky and turned off the laptop and turned it back on. Now when i go onto it, it loads perfectly except windows says that theirs a problem with the game and that I should close the program even though it is fine and works. Plus origin hasn't added on extra hours that i played the game yet which is annoying. Does anyone know what to do?
About The Sims 4 Technical Issues - PC
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